Last Updated: 4:30pm CST - October 12, 2022
As the latest develops with the impact from Hurricane Ian please check back for more information from our support departments for your Fleet Management Program. Should you need assistance, please contact your Client Strategy Manager or Account Fleet Coordinator. If your local Enterprise team cannot be reached, please call 1-800-325-8838.
Updates related to event-related OEM Delivery Updates and weather-related vehicle production or delivery delays
10/12: OEMs have reported minimum impact to dealers and logistics departments are now back to normal shipping with no major challenges at this time.
Updates related to service delay, special instructions for reporting event-related damage
10/12: Auto Claim Needs: Please contact us should you need to file a claim for any flood, glass, or other auto claim.
Our toll free # is 1-800-325-8838 Option 2. Our mobile app is also available at any time to report your claim should you not be able to call us.
Our Risk Team is centrally located in St. Louis, so we are fully staffed and prepared to take incoming claims from the storm. We are working with the local Remarketing teams to identify locations to store damaged vehicles while we work to have them appraised should vendors not be available.
If your vehicle sustained flood damage:
Share this information with your Claims Adjuster when reporting your claim to expediate your claim.
We are also staying in close contact with our network shops to verify their capabilities during this event.
We expect limited hours and closures from our local vendors, as well as increased turnaround times for towing, repairs, and glass replacements. All of these may take longer than normal as local vendors are working diligently through a high increase in volume due to the storm, as well as assessing their own damage to property.
Windshield and Other Glass Needs: Our partner, Safelite Auto Glass, has shared that their leadership teams will be in constant contact with all associates.
Post Safelite Storm Update:
All of Florida will be working 6 days for the next two weeks to include Sunday offerings. Additional support has been deployed to the area.
Delays or updates for vehicles being secured for auction and resale
9/30: Vehicles being requested for, or in resale disposal process - New logistics requests for securing vehicles for Resale/Disposal process will be delayed due to evacuations and storm damages. We expect delays for vehicles currently in the Enterprise Fleet Management resale channels as well.
Updates related to closed national account partner locations.
10/12: The following national account vehicle maintenance and repair providers have reported shop closings in affected areas:
*Sorted alphabetically by city name
Updates related to roadside assistance vendors and delays in affected areas.
10/5: Areas reporting longer than normal roadside service times or no service availability:
Florida - Orlando, Sebring, St Petersburg, Tampa, Daytona Beach, Sarasota, Fort Myers, Naples, Port Charles.
North Carolina - Wilmington, Jacksonville, Greenville.
South Carolina - Columbia, Florence, Sumter, Charleston, Myrtle Beach.
Roadside service delays are due to road closures, flooding, power outages. and ongoing recovery. Customer safety is a top concern. Drivers are advised to call 911 if they are in an unsafe situation.
For repair approval, help locating service providers, roadside assistance, or general inquiries if your local Enterprise team cannot be reached, is 1-800-325-8838.
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